To help overseas buyers (both in and outside of the EU), here are a few snippets from our Shipping, Returns, Terms & Conditions, and Privacy Notice pages so that the information relevant to you is in one simple location.
For customers ordering from inside Europe, please note that our online ordering system works as follows:
All orders will require the payment to be including the VAT. Should you have a valid VAT registration number and require the order to be satisfied exclusive of VAT then you will need to contact us prior to completing your order so that we can assist with that. If you cannot provide a valid tax registration number, then VAT will be charged on the sale.
For customers ordering from outside the UK and Europe, please note that our online ordering system works as follows:
You will not be charged VAT on any purchases. To get the correct sales price for the product you require just click on the add to cart button. When you log into your account the net price will be displayed as soon as it is established that your delivery address is outside of the UK and Europe.
Returns for orders supplied outside the EEC
Goods supplied to residents outside the EEC are only accepted for return in the event that they were incorrectly supplied by us, or are faulty and the following conditions are satisfied:
You must give written notice to Ducati Mondo by post or email giving details of the goods ordered, invoice number and your complaint within three working days of receipt of the goods. Goods must be returned to us within fourteen working days of their receipt by you in their original packaging and with all relevant seals and enclosures intact and unbroken. Failure to comply with this clause will result in a fee of 20% of the invoiced value of the goods being retained to cover the costs of replacing the damaged packaging. Goods must be returned carriage paid. You must take reasonable care to ensure that the goods are not damaged whilst in return transit to us. You are responsible for any loss or damage caused as such; we therefore strongly recommend that you use an insured carrier service to return the goods to us. We cannot accept any non-stock special order items for return if they have been ordered specifically and/or manufactured specifically for you on your instructions. This includes, but is not limited to, items such as bodywork where colour/finish options may be specified We cannot accept any items for return that have been installed, used or fitted in any way whatsoever We are not responsible for any labour charges or costs incurred during the fitment or removal of faulty or incorrectly supplied parts Items which are correctly supplied by us, but which you may wish to return as a result of having ordered them incorrectly will only be accepted for return subject to complying with all the conditions above. In all instances where a refund or credit is processed it will be limited to the original purchase cost of the item, less any shipping charges and less a 30% restocking fee to cover our processing costs.