Shipping & Returns

Carriage charges

For small items, delivery is by Royal Mail recorded delivery, for heavy and bulky items delivery is by courier service. The courier service used will be dependant upon the value of the order, physical size of the parcel, carriage charges made and the delivery address. Saturday, guaranteed time deliveries and deliveries to the Highlands, Northern Ireland and Islands are subject to a surcharge.

All export orders can be sent by various methods including Parcel Force, DHL and airmail. Prices will vary depending on the parcel weight, destination and service required and will be quoted for on request. All import duties and taxes are the responsibility of the customer.

Returns for EEC Residents

If you are resident within the EEC then you are entitled to the following rights under the Consumer Protection (Distance Selling) Regulations 2000:

You have the right to cancel your order at any time up to the end of seven working days after receipt of the goods. A working day is any day other than a weekend, Bank Holiday, or other Public Holiday. If you wish to exercise your right of cancellation prior to any goods being shipped you must give written notice to Ducati Mondo by post or email giving details of the goods ordered, the date they were ordered and your reason for cancellation. To exercise your right of cancellation after goods have been shipped you must give written notice to Ducati Mondo by post or email giving details of the goods ordered, invoice number and your reason for cancellation within seven working days of receipt of the goods.

Goods returned by virtue of this clause must be returned within seven working days of their receipt by yourself in their original packaging and with all relevant seals and enclosures intact and unbroken. Failure to comply with this clause will result in a fee of 20% of the invoiced value of the goods being retained to cover the costs of replacing the damaged packaging If you choose to exercise your right of cancellation after the goods have been delivered to you then you are responsible for returning them to us at your own cost. You must take reasonable care to ensure that the goods are not damaged whilst in return transit to us. You are responsible for any loss or damage caused as such, we therefore strongly recommend that you use an insured carrier service or at least recorded delivery to return the goods to us If you choose to exercise your right of cancellation after the goods have been delivered to you we will process a refund within 30 days of receipt of the returned goods by ourselves.

You do not however have the right to cancel the contract under any of the following conditions: If the order is for goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly If the goods have been installed, used or fitted in any way whatsoever If the order was for any non-stock special order goods ordered specifically and/or manufactured specifically for you on your instructions. This includes, but is not limited to, items such as bodywork where colour/finish options may be specified.

Returns for orders supplied within the EEC where goods fall outside the Distance Selling Regulations

Goods which are correctly supplied by us, but which fall outside the conditions listed above under which EEC residents are permitted to return items after they have been delivered, may still be accepted for return at our discretion subject to complying with the following conditions: You must give written notice to Ducati Mondo by post or email giving details of the goods ordered, invoice number and your complaint within three working days of receipt of the goods and obtain our agreement to a refund prior to returning any goods Goods must then be returned to us within fourteen working days of their receipt by you in their original packaging and with all relevant seals and enclosures intact and unbroken. Failure to comply with this clause will result in a fee of 20% of the invoiced value of the goods being retained to cover the costs of replacing the damaged packaging. Goods must be returned carriage paid. You must take reasonable care to ensure that the goods are not damaged whilst in return transit to us. You are responsible for any loss or damage caused as such; we therefore strongly recommend that you use an insured carrier service to return the goods to us. Please note that we will not accept items for return that have been installed, used or fitted in any way under any circumstances. Credit will only be given to the value of the goods ordered, minus any shipping charges and minus a 30% restocking fee to cover our processing costs. Your refund may be in the form of a credit note which can be used against future purchases from us. Any items returned that do not comply with the conditions stated above, or where our agreement to refund is not obtained prior to returning them will not be refunded.

Returns for orders supplied outside the EEC

Goods supplied to residents outside the EEC are only accepted for return in the event that they were incorrectly supplied by us, or are faulty and the following conditions are satisfied:

You must give written notice to Ducati Mondo by post or email giving details of the goods ordered, invoice number and your complaint within three working days of receipt of the goods. Goods must be returned to us within fourteen working days of their receipt by you in their original packaging and with all relevant seals and enclosures intact and unbroken. Failure to comply with this clause will result in a fee of 20% of the invoiced value of the goods being retained to cover the costs of replacing the damaged packaging. Goods must be returned carriage paid. You must take reasonable care to ensure that the goods are not damaged whilst in return transit to us. You are responsible for any loss or damage caused as such; we therefore strongly recommend that you use an insured carrier service to return the goods to us. We cannot accept any non-stock special order items for return if they have been ordered specifically and/or manufactured specifically for you on your instructions. This includes, but is not limited to, items such as bodywork where colour/finish options may be specified We cannot accept any items for return that have been installed, used or fitted in any way whatsoever We are not responsible for any labour charges or costs incurred during the fitment or removal of faulty or incorrectly supplied parts Items which are correctly supplied by us, but which you may wish to return as a result of having ordered them incorrectly will only be accepted for return subject to complying with all the conditions above. In all instances where a refund or credit is processed it will be limited to the original purchase cost of the item, less any shipping charges and less a 30% restocking fee to cover our processing costs.

Exchange of Parts

Goods which are correctly supplied by us, but which you wish to return for exchange as a result of having ordered them incorrectly, will be subject to a further carriage charge on return of the replacement goods.

Order shortages and carrier damages

Please advise us of any shortages or carrier damage within 3 days of receipt of your goods. We regret that beyond this time we may be unable to process your claim. Should any goods be damaged in transit you must allow us and/or our carrier’s reasonable access to the goods and packaging so that your claim can be substantiated. Failure to allow such access will invalidate any rights that you may have to a refund or replacement items.

Prices and product specifications

We reserve the right to vary the price or specification of any product at any time. We will however notify you of any such variation upon order and allow you the opportunity to cancel the order at that time.

Usage of parts and products

All used parts sold are professionally cleaned and visually inspected prior to shipping. Where possible any indication of wear will be clearly advised before the sale. All photographs of used part sales are of the actual item offered for sale. We may use generic photos for the sale of brand new items that we regularly supply. All parts are required to be installed in accordance with the original manufacturer’s recommendations and by a suitably trained and qualified person. Should the part be damaged during installation or incorrectly installed, we can not be held responsible for this. Should the need arise for returning a damaged, unduly worn or prematurely failing part; we will require proof of correct fitment. This can be in the form of an invoice from a garage or dealership that undertook the work in question. We are not responsible for any labour charges incurred during the process of fitting or removing of this or any other parts. In this instance, should the part be identified as being at fault we will offer an exchange part on receipt of the returned item. A refund will be made subject to the part in question being out of stock or no longer available.